Cancellation and Refund Policy

At Nasoha Ltd, we strive to provide high-quality insurance services. However, we understand that circumstances may change, and you may need to cancel your policy. This Cancellation and Refund Policy explains the terms under which you can cancel your policy and receive a refund.

1. Right to Cancel – Cooling-Off Period

  • You have the right to cancel your policy within 14 days of the policy start date or the date you receive your policy documents, whichever is later.
  • If you cancel within this cooling-off period, and no claims have been made, you will receive a full refund of your premium.
  • To cancel within this period, contact us at [email protected] or call +44 20 8050 3221.

2. Cancellation After the Cooling-Off Period

If you wish to cancel your policy after the 14-day cooling-off period, the following conditions apply:

  • If no claims have been made, you may be eligible for a partial refund based on the time remaining in your policy.
  • If a claim has been made, no refund will be issued, and you must pay the full policy premium.
  • A cancellation fee may apply depending on your policy type.

3. How to Request a Cancellation

To cancel your policy, you must provide:

  • Your full name and contact details
  • Your policy number
  • Reason for cancellation (optional)

You can request cancellation by:

  • Email: [email protected]
  • Phone: +44 20 8050 3221
  • Post: Nasoha Ltd, 83–85 Baker Street, London W1U 6AG,United Kingdom

We will confirm your cancellation request within 5 business days.

4. Refund Processing

  • Refunds will be processed within 10 business days after cancellation is confirmed.
  • Refunds will be issued to the original payment method used when purchasing the policy.
  • If you paid your premium annually, your refund will be calculated based on the remaining coverage period, minus any cancellation fees.
  • If you pay monthly, no refund will be given, but future payments will be stopped.

5. Exceptions to Refunds

Refunds will not be provided in the following cases:

  • A claim has already been filed or paid during the policy period.
  • The policy was canceled due to fraud, non-payment, or breach of terms.
  • The policyholder has provided false or misleading information.

6. Policy Termination by Us

We reserve the right to cancel your policy if:

  • You fail to pay your premium on time.
  • You provide false or incomplete information during your application.
  • You engage in fraudulent activities related to your policy.
  • Regulatory changes require the discontinuation of the policy.

If we cancel your policy, we will notify you in writing and provide a pro-rata refund if applicable.

7. Complaints About Cancellation or Refunds

If you are dissatisfied with a cancellation or refund decision, you can:

  • Contact our Complaints Department at [email protected].
  • Escalate your complaint to the Financial Ombudsman Service (FOS) if we do not resolve your complaint within 8 weeks.

Financial Ombudsman Service (FOS) Contact Details:

  • Website: www.financial-ombudsman.org.uk
  • Phone: 0800 023 4567 (UK) / +44 20 7964 0500 (outside UK)
  • Email: [email protected]
  • Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

8. Contact Us

For any questions about our Cancellation and Refund Policy, contact us:

Nasoha Ltd
83–85 Baker Street, London W1U 6AG,United Kingdom
Email: [email protected]
Phone: +44 20 8050 3221